How to recognize it in the interface
01
Firm advice with no “see a professional”.
Not this pattern: general information that also tells you when to see a professional.
Same moment, different copy (illustrative example)
Before
“Take two of these and you’ll be fine.”
Shows the pattern
After
“I can’t assess this. Please see a doctor or pharmacist today.”
The fair alternative
Design guideline
Refers you to a professional and states its limits.
Do
Refers you to a professional and states its limits.
Don’t
Don’t give firm health, legal or money advice without a referral.
Sources
01
World Health Organization, 2024. Ethics and governance of artificial intelligence for health: Guidance on large multi-modal models. who.int ↗
02
Weidinger et al., 2021. Ethical and social risks of harm from Language Models. arXiv:2112.04359 ↗
03
NIST, 2024. Artificial Intelligence Risk Management Framework: Generative Artificial Intelligence Profile (NIST AI 600-1). nist.gov ↗